This page (together with the documents referred to in it) sets out the terms and conditions on which we supply any of the products (“Products”) listed on our website www.labelshouse.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site – in particular, our limit of liability mentioned below. You understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
INFORMATION ABOUT US Our site is operated by Labels House Ltd (“we/us/our”). We are registered in England and Wales and our registered office and our registered address is UNIT D4, BRAINTREE INDUSTRIAL ESTATE, BRAINTREE ROAD, SOUTH RUISLIP, HA4 0EJ, LONDON, UNITED KINGDOM.
YOUR STATUS
2.1. By placing an order through our site you warrant that:
2.2.1. you are legally capable of entering into binding contracts; and
2.2.2. you are at least 18 years old.
2.3. If you are placing an order through our site on behalf of a business, you warrant that you have the necessary authority from that business to place the order.
2.4. You agree only to provide a third party’s personal information if they have given you express consent to use it in respect of the Products you have ordered.
2.5. Personal information is collected, processed and stored in accordance with our Privacy Policy.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1. Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by electronic notification at the end of the ordering process (the “Order Confirmation”). We are unable to issue an Order Confirmation until such time as the ordering process is complete. The contract between us (“Contract”) will only be formed when we send you the Order Confirmation. Once the Contract has been formed, the terms of the Contract cannot be varied without our prior written consent.
3.2. As all of the Products will be made to your specification or will be personalized by you, you will not have any right to cancel the supply of any of the Products once you have placed an order. If, however, an order is incorrectly placed, please email us as soon as possible at info@labelshouse.com. If your order has not yet been submitted to print, we may (at our sole discretion) allow you to cancel the order and issue a refund to you to enable you to place re-order the Products. However, if the order has been submitted to print, we will be unable to issue such cancellation.
3.3. We take payment at the time that you place an order with us.
USE OF OUR DESIGNS
4.1. Our site and all intellectual property rights therein (including all text, imagery, template designs, trade names and logos) are owned by, or licensed to, us. terms below, you may use our site and the template designs for the purpose of creating Products and placing orders, but such use shall not transfer ownership of any part of our site or our intellectual property rights to you. As set out in paragraph 5.8, you will only own Your Material and any customized element of our template designs.
4.2. If you wish to use any of our template designs on our site in creating your Products, you will need to pay us the appropriate fee as advertised on our site from time to time. We shall then grant to you a royalty-free, non-exclusive, perpetual, non-transferable license for you to use that template design in your advertising and marketing material and business stationery as part of a Product PROVIDED that you do not use the template design on any product intended for sale or resale by you.
MATERIAL AND INFORMATION PROVIDED BY YOU
5.1. Whenever you make use of a feature that allows you to upload material to our site (“Your Material”) you must comply with the content standards set out in paragraphs
5.2 and 5.3 below (“Content Standards”). If Your Material does not comply with those Content Standards, you shall indemnify us for any losses, damages, claims and other expenses we may incur as a result of such breach.
5.2. Your Material must:
5.2.1. be accurate (where it states facts);
5.2.2. be genuinely held (where it states opinions); and
5.2.3. comply with the law applicable in England and Wales and in any country from which it is uploaded.
5.3. Your Material must not:
5.3.1. be defamatory of any person;
5.3.2. be obscene, offensive, hateful or inflammatory;
5.3.3. promote sexually explicit material;
5.3.4. promote violence;
5.3.5. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
5.3.6. infringe any intellectual property rights of any third party. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their intellectual property rights;
5.3.7. be likely to deceive any person;
5.3.8. breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
5.3.9. promote any illegal activity;
5.3.10. be in contempt of court;
5.3.11. be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
5.3.12. be likely to harass, upset, embarrass, alarm or annoy any other person;
5.3.13. impersonate any person, or misrepresent your identity or affiliation with any person;
5.3.14. advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; or
5.3.15. contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
5.4. We have the right to remove any of Your Material if, in our opinion, Your Material does not comply with the Content Standards. You will receive a full refund of any sums already paid for an order we do not fulfill.
5.5. In addition to complying with the Content Standards, you agree that all of Your Material uploaded by you onto our site will be done at your own risk. You must retain a copy of Your Material that you upload. We expressly exclude all liability for any uploaded Your Material which is lost or damaged during or after the uploading process.
5.6. Failure to follow our site’s preparatory instructions for uploading Your Material may result in Products of poor quality. Please review these instructions carefully. We accept no responsibility for poor quality Products
APPROVALS
6.1. Before production, we provide an electronic proof of the Product for your approval. Once approved, Products cannot be changed or cancelled. Label House Ltd. assumes no liability for errors found after approval.
6.2. These terms and conditions do not affect your statutory rights.
6.3. If Your Material is submitted for online approval before 5pm, we’ll set up a proof that day. For manual approval before 1pm, we aim to set up a proof by 5pm. However, submissions after 1pm may not guarantee a proof before 5pm.
6.4. If no proof is required, submission must be made before 3pm for same-day printing.
AVAILABILITY AND DELIVERY
7.1. Products are dispatched according to your chosen delivery service. International delivery is not offered currently.
7.2. Dispatch timescales vary by Product type and are estimations.
7.4. Working days are Monday to Friday, excluding national holidays.
7.6. Delivery is complete upon unloading at the provided address.
7.7. Delayed delivery due to exceptional circumstances will be communicated promptly via email.
7.8. Incorrect delivery address may result in return of Products. Additional charges may apply for re-despatch.
7.9. Next day delivery is standard for many products, with exceptions for specific UK postcode areas.
NON-DELIVERY
8.1. Notify us within 30 days of dispatch if Products are not delivered. Email us at info@labelshouse.com.
8.2. Claims for non-delivery can be made 15 working days after dispatch.
QUANTITIES
9.1. Efforts are made to deliver the correct quantity, but printing industry variations may occur.
9.3. Refunds or re-prints for incorrect quantities are processed within 7 working days.
QUALITY
10.1. Product images on our site are for illustrative purposes.
10.2. Variations in colors may occur due to printing process and computer hardware.
10.3. We may offer reprint or refund if you’re unsatisfied with the received Product.
10.4. Tolerances apply for folded leaflets and booklets.
10.5. Trimming tolerance may apply to certain Products.
10.6. Packaging may vary from site images.
RISK AND TITLE
11.1. Products are at your risk upon delivery.
11.2. Ownership transfers upon delivery.
PRICE AND PAYMENT
12.1. Prices quoted on the site are subject to change and do not include VAT or delivery costs.
12.2. Payment accepted via PayPal, debit, or credit card.
OUR REPLACEMENT POLICY
13.1. Defective Products may be returned for examination.
OUR LIABILITY
14.1. Our liability is limited to the purchase price of the Product.
14.2. Exceptions include cases of negligence, fraud, or matters illegal to exclude liability.
14.3. We exclude liability for certain losses.
14.4. We do not provide warranties beyond those expressly stated.
CLAIMS
15.1. Notify us via email at info@labelshouse.com within 30 days of dispatch for damage, shortages, or non-delivery claims.
15.2. Claims must comply with notification requirements.
15.3.When using our site, you agree to communicate with us electronically. We will contact you via email or by posting notices on our site, as outlined in our Privacy Policy. You acknowledge that all contracts, notices, and communications provided electronically comply with legal requirements for written communication.
NOTICES
17.1. Notice to Label House Ltd. must be sent by registered post to our registered office, or electronically via our site’s messaging facility. We may notify you via the email or postal address provided during ordering, or as specified in paragraph 16. Notice is deemed received:
17.1.1. within 1 working day if sent electronically; and
17.1.2. within 3 working days after posting.
TRANSFER OF RIGHTS AND OBLIGATIONS
18.1. The Contract binds both parties and their successors and assigns.
18.2. You may not transfer your rights or obligations under the Contract without our prior written consent.
18.3. We may transfer the Contract or our rights and obligations under it at any time.
EVENTS OUTSIDE OUR CONTROL
19.1. Label House Ltd. is not liable for failure to perform due to events beyond our reasonable control (Force Majeure Event).
19.2. A Force Majeure Event includes acts beyond our control, such as strikes, natural disasters, or government actions.
19.3. Our obligations under the Contract are suspended during a Force Majeure Event, with an extension of time for performance.
WAIVER
20.1. Failure to enforce any obligation under the Contract does not constitute a waiver of rights.
20.2. Waiver of any default does not waive subsequent defaults.
20.3. No waiver of terms and conditions is effective unless communicated in writing.
SEVERABILITY
If any term or provision of the Contract is deemed invalid, unlawful, or unenforceable, it will be severed, and the remaining terms will remain valid to the fullest extent permitted by law.
ENTIRE AGREEMENT
22.1. These terms and conditions, along with referenced documents, constitute the entire agreement between us.
22.2. We acknowledge that neither party relied on representations not expressly stated in the Contract.
22.3. No remedy exists for untrue statements made before the Contract date, unless made fraudulently.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
23.1. We reserve the right to revise and amend these terms and conditions.
23.2. Orders are subject to the terms and conditions in force at the time of ordering, unless notified otherwise.
THIRD PARTY RIGHTS
The Contract is between you and Label House Ltd. No other person has rights to enforce its terms.
LAW AND JURISDICTION
Contracts for purchasing Products through our site are governed by the laws of England and Wales. Any disputes arising from or related to such Contracts shall be exclusively subject to the jurisdiction of the courts of England and Wales.
CALL RECORDING
To maintain professionalism, calls at Label House Ltd. may be recorded for training, quality, and monitoring purposes. You will be informed of this at the beginning of each call. If you do not consent to recording, please notify us, and we will either refrain from recording or use alternative communication methods.
WINNER’S AGREEMENT
The winner agrees to the use of their name and image in any publicity material, including their entry. Personal data will be handled in accordance with current UK data protection legislation and will not be disclosed to third parties without the winner’s prior consent.
PRIZE CONDITIONS
There will be no cash or alternative prize offered, and prizes are non-transferable. The winner will be notified by email within 7 days after the competition closing date. The winner has 72 hours to claim the prize after notification. Failure to do so may result in withdrawal of the prize and selection of a replacement winner.
ELECTION MATERIALS
Under the Political Parties, Elections, and Referendums Act 2000, rules govern imprints on printed election materials. Election materials include published materials intended to influence voting in Scottish Parliamentary, National Assembly of Wales, and UK Parliamentary general elections.
IMPRINT REQUIREMENTS
Imprints must include the printer’s name and address, the promoter’s details, and any person on behalf of whom the material is published. The imprint must be clear and visible, placed on the face of single-sided documents or the first or last page of multi-sided documents.
COMPLIANCE
As the submitter, ensure your election materials contain the relevant imprint. We reserve the right to reject materials failing to comply with these conditions.
For additional information and guidance, visit the Electoral Commission website or contact them directly.
